Terms of use

Version 2026-09-24 · Last updated 24 September 2026

Who we are

The Village is run by AESC Digital Ltd, a company registered in England and Wales (company number 17430946). “We”, “us” and “our” mean AESC Digital Ltd. You can contact us at hello@the-village.club.

These terms apply when you use The Village app and website. By creating an account you agree to them. Please also read our privacy policy, which explains how we use your information.

Who can join

• You must be 18 or over, and a mum or expecting a baby.
• You must live in, or be moving to, an area The Village covers.
• You must use your own mobile number, give truthful information about yourself, and have only one account.
• You must complete our selfie verification before you can be matched. A member of our team reviews it. We may decline or remove an account if we can't verify it, or if we believe it breaks these terms.

Community rules

The Village only works if everyone feels safe. When you use it, you must not:

• harass, bully, threaten, intimidate or stalk anyone, on The Village or because you met them here;
• post or send anything hateful, discriminatory, violent, sexually explicit or otherwise objectionable;
• pretend to be someone else, or misrepresent who you are or your circumstances;
• share another person's personal information, photos or messages without their permission;
• use The Village to sell, advertise, recruit, fundraise or promote anything, or to send spam;
• ask other members for money, or try to scam or defraud them;
• share anything illegal, or encourage anyone to break the law;
• share content about children that isn't appropriate, or share photos of other people's children;
• try to get around a block, or contact someone who has made it clear they don't want to hear from you;
• interfere with the service, access it by automated means, or try to reach data you're not allowed to see.

We have zero tolerance for objectionable content and abusive behaviour. If you break these rules we may remove content, suspend or close your account without notice, and, where someone may be at risk or a crime may have been committed, share information with the police.

Reporting and blocking

You can report or block any member from their profile or your chat with them. Reporting always blocks them too: you won't see each other again. Our team reviews every report, usually within 24 hours, and acts on it. If you think someone is in immediate danger, call 999.

Meeting other members

We suggest mums who may get on with you, but we don't run criminal record checks on members and we can't guarantee how anyone will behave. Please:

• meet in public places for the first few times, and tell someone where you'll be;
• don't share your home address or financial details until you're comfortable;
• leave if you feel uncomfortable, and report anything that worries you.

You're responsible for your own decisions about meeting and what you share with other members.

What you post

You own what you add to your profile and send in chats. You give us permission to store it, show it to the members you're matched with, and use it to run The Village and keep it safe, for as long as it's on the service. You're responsible for making sure you have the right to share it.

We don't read your messages unless someone reports a conversation, we need to investigate a safety concern, or the law requires it.

Events and businesses

Some events shown in The Village are run by local businesses and organisers, not by us. They are responsible for their events. We check events before they appear, but we can't guarantee them.

The service

• The Village is currently free. If we ever introduce paid features, we'll tell you first and you won't be charged unless you choose them.
• We're working hard to keep The Village running and improving it, but we can't promise it will always be available or free of faults. We may change or withdraw features.
• Our name, logo, design and app are ours, and you may use them only to use The Village.

Leaving, and closing accounts

You can delete your account at any time in the app (You → Delete my account). We may suspend or close your account if you break these terms, if we're required to by law, or if we stop running The Village, in which case we'll give you reasonable notice where we can.

Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable, for the behaviour of other members or event organisers, or for business losses.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law, and nothing affects your legal rights as a consumer.

Changes to these terms

We may update these terms, for example when we add features or the law changes. If a change is significant, we'll ask you to accept the new terms in the app before you continue to use The Village. The version and date are at the top of this page.

Law and complaints

These terms are governed by the law of England and Wales. If you have a complaint, please email hello@the-village.club first and we'll try to put it right. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.